RETURN AND REFUND POLICY
In Casks, Wines and Spirits, we strive to give our customers the best service, including an efficient and fast return process. The following is our return policy:
Eligible returns
We accept returns within 7 days from the date of product delivery.
Products must be in their original, unopened condition and in their original packaging, with no damage or obvious signs of use.
To initiate a return, please contact our customer service department with your order information.
You will be given instructions on how to return the product and the address to send the product to.
It is important that the product is shipped to us in the safest way to avoid damage in transit.
The customer is responsible for the return shipping costs, unless the reason is our error or a defective product.
Return process
Once we receive your product at our facilities after the return:
A brief inspection will be performed at our expense to certify that the above return criteria are met; we do not accept perishable products such as wines that have been opened.
Products that have been customized or labeled specifically for the customer are not eligible for return, unless there is a manufacturing defect.
If the return is approved, the refund will be made using the same method of payment.
Please note that our return policy may be subject to change so we invite you to check the version on our website or through our customer service team.
THANK YOU FOR CHOOSING US AS YOUR WINE SUPPLIER.
RETURN AND
REFUND POLICY
In Casks, Wines and Spirits, we strive to give our customers the best service, including an efficient and fast return process. The following is our return policy:
Eligible returns
We accept returns within 7 days from the date of product delivery.
Products must be in their original, unopened condition and in their original packaging, with no damage or obvious signs of use.
To initiate a return, please contact our customer service department with your order information.
You will be given instructions on how to return the product and the address to send the product to.
It is important that the product is shipped to us in the safest way to avoid damage in transit.
The customer is responsible for the return shipping costs, unless the reason is our error or a defective product.
Return process
Once we receive your product at our facilities after the return:
A brief inspection will be performed at our expense to certify that the above return criteria are met; we do not accept perishable products such as wines that have been opened.
Products that have been customized or labeled specifically for the customer are not eligible for return, unless there is a manufacturing defect.
If the return is approved, the refund will be made using the same method of payment.
Please note that our return policy may be subject to change so we invite you to check the version on our website or through our customer service team.
THANK YOU FOR CHOOSING US AS YOUR WINE SUPPLIER.
